Do I need to pay the custom tax?
In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
- We have no control over these charges and cannot predict the amount. For further information please send an email to us;
- Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
- When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
Can I use a PO Box or APO/FPO military address?
For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.
So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.
Which country do you ship to?
We support international shipping. And we can ship to most countries & regions in the world.
Can I modify or cancel my order?
A. How to cancel order before payment?
We will process order only after the payment. So if your order is unpaid, customer can just leave it there. It will automatically be CLOSED 24 hours later. Notice: Make payment within 24 hours. After that customer need to submit a new order ,as price of promotion items will change.ck Out, then “Proceed to Pay” to login and finish the payment
B. Can I withdraw an order after payment?
* Cancel paid order within 24 hours:
Customer can cancel the order in user account directly or email us to cancel it. We offer full refund if the order is canceled within 24 hours after the payment.
* Cancel paid order after 24 hours:
Please contact us directly. If order is not shipped, we offer partial refund after charging a 15% cancellation fee. We do NOT accept order cancellation request if the order has been shipped.(The cancellation fee do not including the shipping fee.)
C. If I place repeat order, can I cancel one?
Please contact us, so that we can cancel one and resolve your problems as soon as possible.
D. Change item after payment
Please contact us, we can change the items within 24 hours after the payment for free.
E. Change Address after payment
Please contact us, we can change the shipping address before it is shipped. After that, we are unable modify it anymore.
Why split an order into several orders?
Here are some reasons :
- The order has too many products and they all don’t fit into one box.
- Some products in the order are backordered.
- Some products in the order didn’t pass 1st time quality checking, and on it’s 2nd time quality checking.
- Some items are out of stock temporarily.